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Posted Dec 19
Opencare

Customer Success Representative

Toronto Full Time

About Opencare

Opencare is on a mission to transform healthcare. We match you with vetted healthcare professionals so you can get the care you deserve. Our comprehensive vetting process takes a 360 degree look at each provider. We analyze patient reviews from dozens of online sources, background check each provider through their licensing boards, visit their clinic to perform an inspection, and even hold one-on-one interviews to get a feel for each professional. Opencare does the work of researching hundreds of local providers to match you with the top professionals based on what matters.

We are:

  • The fastest growing healthcare discovery platform in North America, with over 160,000 healthcare providers;
  • Patients love Opencare service and give us net promoter score higher than their iPhone and Netflix;
  • Founded by serial entrepreneurs who have built and sold multiple companies;
  • Team of “A” players that put culture first. https://www.opencare.com/culture/; and
  • Funded by top-tier US venture firms and angels (8V, ff VC, Real Ventures, Collaborative Fund, and more).

At Opencare, we pride ourselves in working with the best clinics in each city so our patients can receive the quality of care they need and deserve. As the Customer Success Representative, you will be the the authority regarding clinic quality as well as the customer’s voice within Opencare. You will get to know our customers in person and you will spend time with them to onboard their clinic and manage the relationship in the long term.

More about the role

  • You will visit, inspect and approve prospective clinics that want to join Opencare;
  • You will train clinic staff on how to use Opencare effectively and educate them about best practices;
  • You will setup and customize new clinic accounts to increase their performance on Opencare;
  • You will be the direct contact for clinics to troubleshoot issues they might encounter using the Opencare platform and you will clearly communicate the impact of any product changes;
  • You will make sure each clinic in your portfolio is billed successfully and on time;
  • You will be proactive about helping customers and will solve any issues they bring to you before they become problems;
  • You will identify opportunities for account expansion within your customer base;
  • You will be quick to identify gaps in our product that affect the success of our customers;
  • You will actively keep track of accounts performance and assist clinics to improve their metrics; and
  • You will be the internal champion for our customers within the organization.

About you:

  • You have 2+ years of professional experience in Customer Success, Account Management, Support or any other relevant field;
  • You are a bridge builder with experience in creating and maintaining strong relationships;
  • You are tech savvy and have experience implementing software on a user per user basis;
  • You are patient, a good listener and could teach your grandparents how to use Netflix;
  • You have outstanding written communication skills and an aptitude for creative writing;
  • You are analytical and take action based on data, not just your gut feeling;
  • You are process driven and have the ability to work independently; and
  • You have a valid driver’s license and are comfortable traveling around 50% of your time.

Bonus points for:

  • Experience working with customer communication tools (eg. Intercom, Zendesk, Hubspot, etc.);
  • You know your way around a camera and your Instagram account looks stellar;
  • You have worked on a small-to-medium size team; and
  • You have technology startup experience.

At Opencare, you'll have:

  • Limitless personal growth - we pay for conferences and training, set you up with mentors in Silicon Valley, organize and host tech and digital health events, and more.
  • Equity options - everyone who works at Opencare owns a part of Opencare.
  • Competitive compensation - we don’t want you to worry about your bills, we’d rather you focus on changing the world.
  • Full health benefits - dental, vision, prescription drugs, massage. We'll hook you up with the best health providers.
  • Shiny new equipment - get the tools you need to be at the top of your performance.
  • Unlimited vacations & sick days - we work really hard, but we also make sure we have time to recharge.
  • Healthy snacks and relaxing drinks - snack bar and fridge full of healthy snacks to keep you charged throughout the day, as well as some adult beverages to unwind at the end
  • Fun team environment - we share a passion for our work and also know how to have fun (office scooters, ping pong table, foosball, Jays & TFC games, team offsites, etc.)
  • Great downtown location

We’re looking for extraordinary individuals with a passion to make a difference, and the determination to make it happen.

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