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Posted Mar 21

Customer Support Representative

Toronto Full Time

Thanks for the interest in us and our Support Representative position. We appreciate you taking the time to consider what we have to offer.

Building a digital signage company doesn’t happen without an amazing support team looking after our customers and advocating for continuous improvement on their behalf. Our team needs a new member who is the ultimate tech geek, you are that “digital” person. You understand software, hardware, and all of the moving parts in between and you get excited if you have to roll your sleeves up and move a few boards around, or figure out just where the zeros and ones are going, and why they aren’t going in the direction they should be. And to publish your findings you are more than comfortable with pushing some HTML into your editor of choice and hacking a few lines of javascript that you cut and pasted from the web to make it move and entertain, just for the fun of it.

You are that digital person that all of your friends come to for technical help or advice. You can easily share your technical know how with others, you are a natural communicator that makes the complex simple whether in writing or verbally.

And let’s face it. Support is all about solving problems. Problems don’t stress you out. You know how to get things done, in the right order, and you are always the level headed person in the room when everyone else is getting excited. You don’t take anything personally, you know slow and steady always wins the race.

Added bonus you know all about the importance of touch reduction, next issue avoidance and perception engineering and you apply it to every ticket that comes your way. And speaking of tickets, you know ZenDesk inside out, and when not in Zendesk you live in G-Suite, move cards with Trello, talk all day long with your peers in HipChat, and when it gets complicated you move from Google Hangout to Hangout to get things done fast.

Did I mention we’re a virtual company? You are comfortable with and motivated by remote work; you have the discipline to self start, self manage, and get one thing done at a time. If you happen to live in the Toronto, Ontario area, or Lenexa, Kansas, that’s another bonus as we have offices in both places for meetups and access to equipment.

At this point you are probably wondering just who are these people? Say no more, here’s a quick video introduction to our story (https://goo.gl/gvkqFr), how we work (https://goo.gl/4nB7Ev) and how we pay (https://goo.gl/EYpwBQ). Speaking of payment... We are paying an annual base salary of $47,000 to $57,000 depending upon your experience, and you will also participate in the company profit sharing plan and benefits.

Interested? Send a short letter, or even better a video, introducing yourself to me at bld@riseholdings.com. Tell me why you think this job is perfect for you, what get’s you excited about your profession, and include a link to your resume, or attach it. Once again, thanks for considering us!

Byron Darlison
Rise Vision

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