Partner Care Associate
About the role:
foodora is one of Canada’s fastest growing tech startups, and the Key Account Management Team is the glue that holds our business together. As a Partner Care Associate on our Key Account Management team, you will play a key role in liaising between our restaurants and Account Managers. This is fast-paced job that requires you to think on your feet and communicate on the fly through email, phone, and site visits - so it definitely helps if you’re tech savvy. The right person for the job will have an inherent sense of empathy in order to provide an excellent customer service experience and get to the root cause of complaints with ease. Details of your job include:
- Building relationships with our restaurant partners by creating an exceptional customer service experience.
- Use excellent communication skills to professionally and courteously interact with our restaurant partners using phone, email, online chat and social media.
- Liaise with our Operations Team and restaurant partners to ensure all the orders are processed seamlessly.
- Providing account management support by efficiently working on restaurant menu creation and fixes.
- Troubleshooting technical problems our restaurant partners face through site visits, email, and phone.
- Bachelors Degree, College Diploma or relevant experience
- 1-2 years of experience in customer service (especially in the food industry) would be an asset
- English proficiency is required.
- Meticulously detail-oriented
- Extremely organized
- Proficient in Microsoft Office Suite and/or Salesforce
- Strong problem solving and analytical skills
- Passionate about technology and startups
foodora was launched in Germany in October 2014, backed by Rocket Internet in April 2015 and merged with Delivery Hero in September 2015. The on-demand delivery service currently connects high-quality restaurants and foodies in 10 countries and is changing the way food delivery is viewed and experienced globally. In Canada, we are currently operational in Toronto, Montreal and Vancouver! Check us out at www.foodora.ca!