video
Posted Feb 27
Loopio

User Support Specialist

Toronto Full Time

Details:

  • Support users of the Loopio Platform from all over the world by responding to email and phone inquiries
  • Constantly explore, debug, and “play around” with the Loopio Platform; you will be the in-house product expert!
  • Build and maintain FAQs, videos, and articles for Loopio’s Help Center
  • Work with Loopio’s software development team to help prioritize product roadmap based on user feedback
  • Work closely with Customer Success team to help drive customer adoption of the Loopio Platform
  • Track user support metrics through Loopio’s ticketing system, and present to entire company at weekly metrics meeting
  • Participate in testing of the Loopio Platform to ensure high quality software releases

Skills/Requirements:

  • Impeccable written and oral communication skills — you’ll be talking to our customers, after all!
  • Extremely passionate about helping people — you’re the first person your friends call when they’re in a jam
  • Strong technical prowess — you love the dirty details about how things work
  • Customer Service experience is a plus
  • Experience in a SaaS company is a huge plus

Perks:

  • You'll have a manager who coaches you through goal setting, frequent 1-on-1s, and real-time feedback
  • You’ll have tons of autonomy and responsibility; we have a results-driven environment
  • You’ll work in the heart of Toronto’s famous and trendy Queen West neighbourhood
  • You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (we even have a Loopio Book Club)
  • You’ll have a piece of the pie; every Loopio employee participates in our stock option plan!
  • You’ll participate in a health and benefits plan that kicks in on day one!
  • The career growth opportunities are endless at a successful, early stage company

Sign up for Job Alerts

Latest Jobs

Share this Job

More from Loopio

Similar Jobs